Deliver effortless customer experiences

Vion in association with Verint Systems, provides Verint Cloud the platform that engages and powers more than 3 billion customer interactions per year. The result? Amazing customer experiences.

Drive deeper loyalty, enhance business performance and set your organization head and shoulders above the competition.

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Drive success through better CX

To build competitive advantage, you need to focus every part of your business on engaging customers effectively, from the call center to back-office, branch, customer experience, marketing, IT, and compliance operations. The critical facets of customer engagement that Verint helps you with are elaborated below.

Key Features >

Simplify

Verint provides solutions are open, easy to deploy and simple to use, thereby reducing complexities in your operations. Making adoption of Verint solutions into your CX eco-system simple.

Modernize

Move to cloud, but don't junk your on-premise investments. Verint's solutions help you make the transition to modernization in a manner and at a cost that is acceptable to you.

Automate

Verint's AI and automation tools help reduce costs without ever compromising on the experience being delivered to your customers.

Customer Engagement Features

Workforce Engagement Cloud

Move beyond workforce optimization and empower your teams to engage more effectively with customers in the call center, branch, and back-office.

Self-Service Cloud

Artificial intelligence (AI) driven solutions let customers help themselves faster and with less effort.

Experience Management Cloud

Listen, analyze and act on customer feedback. Surveys integrated with operational data deliver new customer experience insights.

Compliance

Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.

Fraud

Investigate and mitigate the risk of contact center identity fraud, branch banking fraud, and self-service systems fraud.

About VION

VION Consulting is one of the fastest growing SIs, focused on cloud based Customer Experience technologies and services.

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